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FAQ

FREQUENTLY ASKED QUESTIONS

How much is shipping and how long does it take?

Shipping cost and shipping period are decided by your location and the service of the express company, they varies from time to time as well. For instance, sending out a small package (20*10*5)cm to the US and the UK would roughly cost the following:

Destination Country

Price ($)

Shipping Period (working days)

United States

10 to 18

10-15

United Kingdom

12 to 20

12-18

What is the MOQ of your products?

We don’t have a MOQ for our products, that’s why we can deliver out the products so quick. However if that particular model has ran out of stock and the order quantity is below 20, there would be an extra cost for that product.

Can you offer customized products?

Yes we do customized products, from logo printing to design modification. Moreover, we offer semi-finished products for instance ring holds and loose diamond.

Are you a trading company or the factory?

We have our own production line, we also offer products from many other selected factories.

Do you offer free samples?

We offer samples with discounts, but not free of charge.

Is there quality guarantee for your products?

We offer testing certificates from the GIA/National Gemstone Testing Centre (NGTC) for our diamond products without extra fee, we also offer third party appraisal certificates for our 925 silver/18k gold plated products.